Privacy Policy
1. Introduction
M by Monica respects the privacy of all users and is committed to protecting their personal data. This Privacy Policy explains how we collect, use, store, and protect your information, in accordance with the General Data Protection Regulation (GDPR).
By using our website, you agree to the terms described in this policy.
2. Personal Data Collected
We only collect the data necessary to ensure a safe and efficient experience:
- Contact information: name, email, phone number
- Shipping and billing information: address, postal code, CNPJ (when applicable)
- Purchase information: products purchased, payment methods, order history
- Technical data: IP address, device type, browser, cookies and browsing data.
- Communications: messages sent via forms, email, or social media.
3. Purposes of Treatment
We use your data to:
- Process and ship orders.
- Manage payments and billing.
- Provide customer support.
- Send communications related to the order.
- Improve the website experience.
- To fulfill legal and tax obligations.
- Send newsletters (only with explicit consent)
4. Legal Basis for Treatment
We process your data based on:
- Contract execution (order processing)
- Consent (newsletter, non-essential cookies)
- Legitimate interest (website improvement, fraud prevention)
- Legal obligation (billing, accounting)
5. Sharing Data with Third Parties
M by Monica does not sell or share personal data with third parties for commercial purposes. We may only share data with essential partners:
- Payment platforms (e.g.: Stripe, PayPal, MBWay)
- Shipping and logistics services
- Website hosting and security providers
- Analytics tools (e.g., Google Analytics)
All partners comply with the GDPR.
6. Cookies and Similar Technologies
We use cookies to:
- To ensure the website is functioning properly.
- Save user preferences
- Analyze traffic and performance.
- Personalizing the browsing experience
Users can manage or disable cookies in their browser.
7. Data Preservation
The data is kept only for the necessary period.
- Order data: up to 10 years (tax obligation)
- Contact details: until deletion request
- Newsletter data: until you withdraw your consent.
- Cookies: as defined in the cookie policy.
8. User Rights
The user can, at any time:
- Access your data
- Correct incorrect data
- Request to be forgotten (“right to be forgotten”)
- To limit or oppose treatment.
- Request portability
- Withdraw consent
Orders can be placed at: info@mbymonica.com
9. Data Security
We have implemented technical and organizational measures to protect your data:
- Encrypted connections (HTTPS)
- Restricted access to confidential data
- Security monitoring
- Protection against unauthorized access
10. International Transfers
If any partner is located outside the EU, we ensure that they comply with appropriate protection mechanisms, such as Standard Contractual Clauses approved by the European Commission.
11. Changes to This Policy
We may update this Privacy Policy whenever necessary. The most recent version will always be available on the website.
12. Contact
For questions about privacy or data protection: 📧 info@mbymonica.com