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Exchanges and Returns​

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You can exchange your order within 15 days of purchase. If more than 15 days have passed since you received your order, exchanges will no longer be possible. To proceed with an exchange, please inform us via email at info@mbymonica.com within the specified period, and we will provide the necessary information.

Exchanges will only be accepted if the item is in the same condition as when it was sold and in its original packaging. Therefore, we advise keeping the product in its packaging.

You may exchange it for an item of equal or higher value; in the latter case, the additional amount must be paid.

If the exchange is necessary due to a defect in the product or an error on our part, M by Monica will cover all costs associated with the process. Personalized items cannot be exchanged.

The customer is responsible for the shipping costs of the item for exchange and should consider using a tracked postal service.

 

Payments

Available payment methods are:

• Bank transfer and MBWAY (for email orders)

• Credit card (Mastercard, Visa)

• Apple Pay

• Google Pay

 

Shipping

All national shipments will be carried out by DPD.

- For mainland Portugal, delivery normally takes 24/48 hours (business day). For islands, it takes around 5 days.

- For international shipping, delivery times vary depending on the destination and typically take 5/6 business days.